Data Protection
Our Privacy Notice sets out the data we collect about you, how we collect your personal data, the purposes for which we use your data, details of organisations to whom we may send your data, how we keep your data safe, what you can do with your data and how you can exercise your privacy rights. It also provides details of our Data Protection Officer who is responsible for overseeing questions relating to the Privacy Notice.
Any questions, comments or complaints about the contents of this webpage should be sent in writing to:
Julie Wood, Solicitor and Data Protection Officer
Lake District National Park Authority
Murley Moss
Oxenholme Road
Kendal LA9 7RL
Tel: 01539 792665
Email: hq@lakedistrict.gov.uk
Read more about how we manage your data on the Lake District National Park information and data section of our website
Privacy Notice & Data Protection (UK GDPR)
At Coniston Boating Centre and Brockhole on Windermere, we are committed to protecting your personal data and upholding your privacy. This policy explains how we collect, use, store, and safeguard your information in line with the UK General Data Protection Regulation (UK GDPR).
Who We Are
We are operated by the Lake District National Park Authority. Our visitor services include bookings, activities, events, retail, and customer support across both locations.
What Personal Data We Collect
We may collect and process the following types of personal data:
- Name, email address, and phone number
- Booking and payment information (via secure third-party providers)
- Customer service enquiries and correspondence
- Website usage data (e.g. cookies, analytics)
- Information you provide through voice assistants or chatbot systems
How and Why We Use Your Data
We use your data to:
- Process bookings and deliver services
- Respond to enquiries and provide customer support
- Improve our visitor experience and services
- Meet legal and regulatory obligations
- Keep you informed, where you have opted in
We will never sell your personal data or share it for unrelated marketing purposes.
Use of AI Voice Assistants
To help improve customer service and accessibility, we use AI-powered voice assistants for certain phone enquiries and support services.
These systems may process the information you provide during the call, including your name, booking reference, or nature of your enquiry. Calls may also be recorded for training and quality purposes.
By continuing with a call, you consent to the processing of your information as outlined here. Any data collected is stored securely, used only for support-related purposes, and handled in full compliance with GDPR.
If you prefer not to speak with an automated system, you can request to speak to a human at any time.
We may use third-party services to support our operations, including booking systems provided by Benveno and tools from Elyte AI, which provides voice agents and automations to streamline customer interactions. These partners help us maintain an efficient and user-friendly experience.
Your Data Rights
Under the UK GDPR, you have the right to:
- Access the personal data we hold about you
- Request that we correct inaccurate or incomplete data
- Ask for your data to be deleted, where appropriate
- Object to or restrict how we process your data
- Withdraw consent (where applicable)
- Request a copy of your data in a portable format
To exercise any of these rights, contact us using the details below.
Data Security & Storage
We take all necessary steps to ensure your personal data is protected from loss, misuse, or unauthorised access. Your data is only stored for as long as necessary to deliver the service or fulfil legal requirements.
We work with GDPR-compliant service providers and platforms, including for payment processing, bookings, and automated services.
Contact Us
If you have any questions about this privacy notice or your data rights, please contact:
Address: Lake District National Park Authority, Murley Moss, Oxenholme Road, Kendal, LA9 7RL
